Creating your Council account

Modified on Thu, 25 May 2023 at 10:55 AM

To activate and create your account

1. Go to and click 'Sign up' or download the app and tap Sign up.

2. Select the option relevant to you.

NOTE: If you both live and work in your city, select the 'I Live' option as you can add your workplace account in the 'Edit profile' settings of your household account.

I live in the city - household account

1. Add in your personal details and household postcode and click through to the next screen.

2. You'll be asked to verify your home address and suburb.

NOTE: If you see an error message after adding your address details, see the article 'There's a problem with my address'.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article